Systems Support Technical Assistant

Location: Victoria, BC
Position Type: Permanent / Full Time
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Reliable Controls Corporation is a locally owned and operated company, which specializes in the design and manufacture of Internet-connected, building automation controls. Our innovative products automate building environments, decreasing their impact on our planet. At Reliable Controls we offer a collaborative and engaging environment, where employees are encouraged to learn and grow while contributing positively to the big picture of building a sustainable future together.

We are actively seeking an experienced, well organized IT professional that can assist our IT team and their efforts. 

Perks & benefits we offer to our team:

  • A highly competitive extended health and dental plans as well as shared MSP coverage, for you and your family.
  • A yearly RRSP contribution on company’s behalf, plus employee contribution matching program to help you grow your financial well-being.
  • Annual performance bonuses
  • Paid time off to volunteer and give back to the community, on your own or as a part of a group with your co-workers.
  • Free convenient parking, or you will be paid a little extra to choose a green transportation option.
  • Social Committee events almost every month, from potlucks, game nights and LAN parties to camping and skiing. 
  • On-site, free gym for the Hallowell location residents, or substantially discounted membership to a local gym in the Selkirk area.
  • Awards and recognition for service and accomplishment.
  • Assistance with tuition or skills training relevant to your role. 
  • …And most importantly: a genuinely great culture fostered by senior management team and sustained by fantastic people!

Job responsibilities:

  • Analyze and troubleshoot software and hardware problems.
  • Assist in the development and maintenance of network communications.
  • Assist in system backups and recovery.
  • Assist in the installation of new software.
  • Install and configures workstations.
  • Purchase new hardware and software for end users.
  • Maintain Software and Asset management database.
  • Provide excellent front line internal customer support to growing high tech organization for IT and telephone system.
  • Provide support to remote users.
  • Assist with internal audio/visual set up.
  • Complete internal IT & telephone system orientations.
  • Enter and maintain information in trouble ticket tracking system. 

Job qualifications:

  • Post-secondary IT certification or equivalent work experience (2-3 years).
  • Technical experience in hardware, software and IT service tools.
  • Experience with help desk support.
  • Outstanding oral, written, and customer service skills.
  • Excellent communication skills.
  • Ability to work in a high paced environment. 

If you feel your qualifications meet the requirements listed above and are interested in joining our Reliable Controls family, please apply with us online: upload your cover letter and a resume along with your salary expectations at the "Apply Now" button above. We look forward to receiving your application!