At Reliable Controls, our goal is 100% customer satisfaction. But don't just take our word for it,
read what our customers have to say about the MACH-System and our commitment to timely support.
Are there projects that have made you proud? We're always interested in hearing about how the flexibility and
simplicity of the MACH-System™ allowed you to complete a unique project, or how our products empowered you to achieve your goals.
Please complete the fields below and click the submit button to provide your testimonial
"With increasing focus on critical environments such as surgical suites, surgical instrument processing, infectious isolation rooms, and clean and soiled utility rooms, we needed a building automation system provider and installer who could respond to immediate needs, and, who understands our requirements.
Reliable Controls, and its local dealer, Automated Building Concepts, Inc., function as true partners in providing scalable and cost effective monitoring and controls solutions to our hospital. Our partners helped us design solutions to constantly monitor room pressures, temperatures and humidity levels so that we could provide a safe, healing environment for our patients. Additionally, they work hand-in-hand with our mechanical equipment suppliers and contractors to make system upgrades and conversions seamless.
Our facility utilizes RC Studio, RC WebView, and RC Reporter. These powerful tools help us to control, monitor, and report archived data to key internal customers such as infection prevention, quality, and safety.
We strongly recommend and endorse Reliable Controls to other healthcare providers."
Neil Reynolds
Director of Facilities Lourdes Hospital
"With the installation of Reliable Controls we have saved thousands of dollars. The energy savings is huge, in one month alone, we saved $1,300 compared to the previous year. In addition there were nice incentives from the energy companies.
The controls are easy to use and intuitive. It only took a short time to get a handle on how to view the zone summary, schedules, boiler, etc. and make set point and schedule changes. I especially like the easy to use tabs at the top of the screen and the visual graphics.
Plus we have a wonderful dealer/vendor, Pacific Air Control, that did a great job installing and offers continued support."
Jennifer Stachowiak
Building and Facilities Manager Grange Insurance Association
"Since our building is a medical building, the environment has to be very stable and the Reliable Controls MACH-System is keeping it stable. I like it very much.
The product is doing a good job and we are certainly seeing savings on our utility bills. Our gas bills have dropped significantly. I was quite impressed that in one of the coldest winter months our gas bill was only slightly higher than our summer time gas bill prior to installing the system. So we are pleased.
Our dealer has done a great job supporting the product. They have proven themselves to be a really dependable organization."
John Kish
Facility Manager Health Plus
"The advantage of the Reliable Controls MACH-System is that it is user friendly. There are a lot of adjustments we can do right from the displays. Our modifications are not hard to do in-house.
With older systems you had to know a lot of different key-strokes in order to make anything happen. Now, with a point and click it is easy to change everything, even the programming. It's not proprietary."
Ken Dolsky
Facility Manager QE II Hospital
"Reliable Controls has excellent software that helped our company immensely with our projects. The MACH-System is clearly one of the best in the market, as it is integrated and does its job impressively well. I must commend the team for their wonderful and prompt troubleshooting - service is professional and top notch!"
Albert Chan
Managing Director Hometrust
"The Reliable Controls MACH-System is very simple to work with and easy to expand. At the present time we have 65 main panels and 102 local panels. That's about 6,500 input and output points, not including variables and other soft points.
We chose Reliable Controls MACH-System over the others because it was so simple and flexible. Other systems just didn't make any sense. With Reliable Controls MACH-System everything is so clear.
The panels are tough. We had a case once, when the main heating pipe broke and we dumped gallons and gallons of hot water at 250 degrees. The mechanical room was full of steam, everything was wet. The panel went down for maybe thirty minutes and then it just restarted . . . and that was it!"
Claude Champagne
Facility Manager University of Victoria
"The Reliable Controls MACH-System is easy to understand and not involved at all. It controls better and a little tighter than the other products I've seen.
It's great because I can look at everything from here, all of our buildings. With the graphics it is intuitive, easy to work with and easy to follow. We have it on our emergency pager too. So if we lose a chiller, it will page out. We know right away when something's happening - which is great!
Economizing is important. We're saving a lot on electricity. It has that flexibility where you can just keep adding-on to it. You just have to monitor the system and it looks after all the details."
Rick Smith
Facility Manager West Pender Property Group
"I am writing to thank you and your team for an excellent installation at both the Bracebridge and Huntsville Hospital sites of our building automation system (BAS). The Reliable BAS has proven to be operator friendly, and has given us the best control we have ever had of our HVAC. The facilities staff and I are impressed with the quality of the installation, and the professionalism of your team within the hospital. The technical support through the process and learning curve was some of the best I have experienced in my 30 years as Plant Manager."
