"We've had very few failures with the product and it has served our customers well. The dependability of the product is second to none.

With opposition products, when a board fails, the customer is looking at a replacement board - basically no ifs ands or buts! We provide a loaner board, send in the repair, and you know, they are amazed when they get the repair back and it's only a $300 bill instead of a $3,000 bill."

"In simple terms, I needed a BACnet solution, and after reviewing the Reliable product line, and investigating the reliability, support, and ease of use from peers in the industry, it made my decision easy. In the past I have represented a couple of the large names, and was always disappointed in the way order processing, documentation etc. was handled on-line. I was pleasantly surprised to first find a web portal that actually functions the way I have always wanted, making our jobs easier. Kudos to whomever designed it, it is very function and complete. From the basic training videos, product submittal & sales PDFs, newsletters, information on previous installs, I find that Reliable Controls is making life simpler to take on a new product line."

"There was one big reason I wanted to go with Reliable they had the Government of British Columbia's stamp of approval.

Across the board I think it's one of the better products on the market. Most systems try to cater themselves to certain applications. So one system might be good at this, but bad at that. Reliable Controls MACH-System covers all the bases, it fills the market.

With other products it becomes complicated to try to put a system together - they need to be layed out 'just so' to work right. There's so much to know it's hard to remember it all. Reliable Controls MACH-System fits. It's straightforward, there's not a lot of things you can do wrong."

"We are grateful for the assistance provided by Reliable Controls Technical Services team in helping us.

On a live phone connection with Reliable Controls technicians, we ran diagnostics and the results were e-mailed to Reliable technicians. Within minutes, they called back and told us which of our controllers were generating the traffic. We reviewed their recommendations on the "scheduling programs" installed on the (2) controllers. Immediately, the problem was obvious. The two controllers were just going nuts trying to execute something that was not possible. Within minutes, this was fixed. The programs were redone, reloaded and and all was well.

This assistance and advice from the Reliable Controls technical assistance team was a "big thing" in this case. The owner witnessed the process which lasted less than (2) hours. Having the live remote support from Reliable Controls technicians in BC was very impressive. It restored any threat to our product and our ability to resolve issues. We are very grateful for the assistance of Emmitt Bell and David Brunsdon. This assistance from Reliable Controls was at no additional charge. Obviously their intention is to provide a high quality product and guarantee customer satisfaction. Thanks to all for helping with this issue.

We can now enjoy the use of our largest BACnet EMS system without interruption."

"We find the Reliable products a pleasure to install and work with and far superior to any other products we have come across. Also, we find the Reliable website particularly useful, for technical backup, software updates and of course the excellent online ordering."

"I have been using RC-RemoteAccess (RCRA) for a couple of weeks now, and I must, once again, I tip my hat to you and your team. This intuitive piece of software is literally a 'Walk off Grand Slam'. I absolutely love it. We, as a company, intend to utilize it on every single project going forward. RCRA is literally a game changer for us and once again, kudo's to you and your team for such a wonderful, easy to use, and intuitive piece of system."

"Without question, the pricing is competitive. They stack up nicely against anybody else in this price bracket, and they have a product that people want.

The fact that Reliable is a Canadian manufacturer is relevant, it makes it easier for us as a contractor, and I think customers feel more comfortable with that fact. Other manufacturers are trying to find an architecture which provides an all encompassing solution to HVAC control problems. None of them have met it, but the architecture that Reliable provides does manage to cover all the needs of a typical institutional and commercial environment."

"Gentlemen-

I just wanted to take a second and thank you for all of the work you have helped us with. The quality of your work is extremely high, and it makes us proud of the graphics we are putting out, and proud to represent Reliable Controls. Our customers have noticed the increase in the quality of our graphic interfaces, and its thanks to you guys. You all should be proud of the graphics you are producing, its all excellent work.

Keep up the good work!
Have a great day!"

"Reliable Controls has been well received by both owners and installers alike in our market. The legacy integration to existing controllers is seamless and a sustainable way to build out a client's project having multiple phases. The BTL listing of devices is also attractive to clients desiring a truly open platform and the 5-year warranty is unprecedented in the industry."

"They have excellent control products with the best technical support that I have ever seen ...period. You phone them, and usually in the same day, you'll get an answer.

When I have a stubborn engineer who doesn't seem to want to look at the product, Reliable will immediately arrange to make a presentation and do whatever they can to get us onto the bidders' list.

And we are still our own people - our own bosses. When you compare them to another manufacturer, you don't have nearly the say in what you're doing - you have people looking over your shoulder telling you "this is the way it's going to be" - dictating to you. As long as you run your business properly, and do a good job, you won't get any interference from Reliable, which is great! They let you run your own company."

"Just wanted to thank you again for your continued outstanding work regarding graphics. We greatly appreciate you taking the time to complete this graphic, even though it is outside of the usual scope. The customer reaction to this graphic image was absolute excited astonishment. I quote, 'This graphic is better than the imaging graphic we have on the equipment itself'. Your continued efforts and expertise regarding the support of RC-GrafxSet is of the utmost value and importance to us a dealer, and to our customers."