"We thank Reliable Controls for providing great commercial, technical, and training support and product reliability. We truly believe Reliable Controls are ‘people and technology you can rely on.’ We aim to follow this mission when we serve our customers, as well."

"I just wanted to give some feedback in regards to the Tech Support team, in particular Lyam Witherow and Samuel Goulet, who provided me with direct technical support for some pressing issues with one of our important customers. Austec's focus has been and will always be to ensure our customers consistently receive the best service in the industry along with the most positive user experience.

This focus and goal is achieved only with the outstanding support from Lyam, Samuel, and the team. I can honestly not thank them enough for the support, particularly before holidays, which was appreciated tenfold by our customer. Lyam also went out of his way to answer and assist with further questions, which did not go unnoticed or unappreciated.

This synergy really ensures and upholds not only the Reliable Controls name but Austec's to the highest of standards in the industry."

"Building long-term relationships and providing quality service are the core tenets of Stratus Designs. Reliable Controls is the ideal partner in this endeavour because of its steadfast commitment to sustainable, high-quality hardware and software solutions. We want our clients to know we are providing them with simple yet flexible solutions and industry-leading support that will last for years (or decades!) to come. With Reliable Controls as a partner, we are confident we can keep this promise."

"Reliable Controls® and Plug Smart recently completed an impressive capital project at my facility. We have been able to create a real-time utility consumption monitoring system that assists in generating automated daily and monthly reports that identify consumption anomalies, utility costs, and degree days. During the first six months of the evaluation period that ended in February 2020, the hotel was able to save over $150k despite a 1.5 percent increase in occupied rooms. This allows for a payback period of less than 3 years. Visiting the Reliable Controls head office in Victoria, BC was a highlight, where I could observe their impressive quality control systems and manufacturing processes. Thank you Reliable Controls and Plug Smart."

"Setpoint Building Automation has been an Authorized Dealer since 2000. The Reliable Controls team is an exceptional partner in helping us maintain and grow our controls business based on their continuous R&D, support, and superb products. We look forward to continuing to work collaboratively with Reliable Controls to ensure we collectively exceed our customers’ expectations. Thank you, Reliable Controls!"

"Karina Silva, our regional sales manager, was surprised during our first meeting that I never asked about the price of Reliable Controls products; I was most interested in the compatibility aspect, because that's how I knew I could make a difference for my clients. When I looked into Reliable Controls—their values and how they treat their customers—I discovered they have the same vision as I do for my company. The partnership felt natural."

"Reliable Controls equips us to implement dependable and expansive BACnet energy management systems to all our enterprise-level multisite customers with the benefit of backward compatibility. Nobody makes controller hardware and software as well as Reliable Controls."

"The Reliable Controls MACH-System is very simple to work with and easy to expand. At the present time we have 65 main panels and 102 local panels. That's about 6,500 input and output points, not including variables and other soft points.

We chose Reliable Controls MACH-System over the others because it was so simple and flexible. Other systems just didn't make any sense. With Reliable Controls MACH-System everything is so clear.

The panels are tough. We had a case once, when the main heating pipe broke and we dumped gallons and gallons of hot water at 250 degrees. The mechanical room was full of steam, everything was wet. The panel went down for maybe thirty minutes and then it just restarted . . . and that was it!"

"With the installation of Reliable Controls we have saved thousands of dollars. The energy savings is huge, in one month alone, we saved $1,300 compared to the previous year. In addition there were nice incentives from the energy companies.

The controls are easy to use and intuitive. It only took a short time to get a handle on how to view the zone summary, schedules, boiler, etc. and make set point and schedule changes. I especially like the easy to use tabs at the top of the screen and the visual graphics.

Plus we have a wonderful dealer/vendor, Pacific Air Control, that did a great job installing and offers continued support."

"Reliable Controls has helped us in many ways, within our organization and the market. They are always there for us anything we ask them for something, even at short notice."

"The advantage of the Reliable Controls MACH-System is that it is user friendly. There are a lot of adjustments we can do right from the displays. Our modifications are not hard to do in-house.

With older systems you had to know a lot of different key-strokes in order to make anything happen. Now, with a point and click it is easy to change everything, even the programming. It's not proprietary."

"We have been a Reliable Controls dealer since 1999 and can firmly state that Reliable Controls produces an exceptional product. Ease of use, a high degree of customization, continuous feature development, immediate technical support—these are just a few of the reasons that being a Reliable Controls dealer has been great for us. Ultimately these benefits are passed down to our customers, making it easy to provide a quality service."

"I have been associated with Reliable Controls since 2002. The reasons I've remained with them all these years and through various career incarnations are many, and I can go on and on about their exceptional customer service, applications, sales and tech support, and order desk, but the story I tell most often involves, believe it or not, firmware! Late one Friday afternoon while installing a MACH-ProSys™ controller on a critical system, I encountered issues I couldn't explain. Together with Tech Support, we ruled out all the usual “is it plugged in” type problems, and we concluded it must be firmware. My immediate thought that I might be babysitting the system over the weekend was calmed when to my surprise I heard, “Let me get the developer on the call.” What? Really?

An hour later I was in my car, on my way home, new firmware on the controller. All was well in the world! I dare anyone to top that for support. I’ve witnessed tremendous growth over these 19 years, but the Reliable Controls commitment to personal service has not diminished. Bravo!"

"We made a great business decision hiring OJS Building Services as our Reliable Controls provider. The RC-WebView building management software allows us to regulate our buildings and detect, address, and correct HVAC issues remotely. In addition to providing energy savings, Reliable Controls also provides "after-hours" peace of mind."

"Colorado Controls has been a Reliable Controls dealer for 12 years, and we look forward to many more years moving forward. Reliable Controls has been a staple to our success, with not only a quality-driven product but also from the ground up. The Reliable Controls team has played many crucial roles with supporting our projects with expertise, guidance, support, training, and friendship! Reliable Controls holds the bar very high in every aspect of the industry, and it shows with whomever you speak to in the organization. Partnering with a company like Reliable Controls only makes us want to push ourselves harder to represent such a quality product and company."

"I like the new MACH-ProLight™. The response time to commands with the built-in output status makes it so easy for lighting projects, I don’t have to include or wire extra current transformers. The panels that come prewired with relays make my lighting projects go much smoother and faster. The MACH-ProLight is easy to install. We had some challenges at a lighting project at a professional football stadium, and we needed to modify and reconfigure the panels on the fly. In the end it worked out really well. I’ve been working with Reliable Controls for about 10 years, and the new product lines always help my projects instead of creating more work for me. The MACH-ProLight is easy to install, easy to program, and makes lighting projects much faster."

"We run a portfolio of over 80 buildings across our campus and have very high standards and expectations for our building automation system. We find the Reliable Controls system very simple to understand while also having the power to achieve complex automation processes that assist with reducing energy and saving time.

The intuitive nature of the solution coupled with Reliable Controls product training gives us a lot of confidence with the system and has empowered us to manage many of the ongoing requirements of the system ourselves."

"I think Reliable Controls is a quality company with great people. Everyone I have met has been friendly and I look forward to working with them in the future."

"The Reliable Controls MACH-System is easy to understand and not involved at all. It controls better and a little tighter than the other products I've seen.

It's great because I can look at everything from here, all of our buildings. With the graphics it is intuitive, easy to work with and easy to follow. We have it on our emergency pager too. So if we lose a chiller, it will page out. We know right away when something's happening - which is great!

Economizing is important. We're saving a lot on electricity. It has that flexibility where you can just keep adding-on to it. You just have to monitor the system and it looks after all the details."

"Jason’s support is amazing. Especially if I have a question that is quite time-pressing, I can email him directly, and he’ll get straight back to me. I probably also wouldn’t have done the Authorized Dealer training so soon had he not created that opportunity for me. He’s very encouraging of women in the industry."

"Digital Network Services has been a Reliable Controls dealer since 2003. We chose Reliable Controls not just for a great BACnet product but for its reputation as a company who puts customers first by standing behind the product and having a company culture that is a perfect fit with how we view and support our clients. The people at Reliable Controls work with the Authorized Dealer network as partners in providing the best combination of product technology and customer service. After 18 years we can’t think of a product that is better for our customers."

"There was one big reason I wanted to go with Reliable they had the Government of British Columbia's stamp of approval.

Across the board I think it's one of the better products on the market. Most systems try to cater themselves to certain applications. So one system might be good at this, but bad at that. Reliable Controls MACH-System covers all the bases, it fills the market.

With other products it becomes complicated to try to put a system together - they need to be layed out 'just so' to work right. There's so much to know it's hard to remember it all. Reliable Controls MACH-System fits. It's straightforward, there's not a lot of things you can do wrong."

"Anytime we come up with an idea, Reliable Controls really listens to us and tries to do something with our idea. That's very unique! Combine that with their truthfulness and frankness, and it's really a great thing."

"Certus Controls has been a Reliable Controls systems integrator since 2011, and we could not be prouder of its commitment to developing leading-edge solutions for building automation systems. The entire Reliable Controls platform is hardened and delivers consistent results from end to end, independent of the project size or complexity. The Reliable Controls approach to developing both hardware and software under one roof provides for a seamless, powerful product offering that enables Certus to provide automation solutions for high-rise residential buildings, laboratories, cogeneration plants, and many other vertical markets. Most importantly, the company’s unwavering commitment to new product research and development, backward compatibility, and meeting stringent UL/UUKL standards separates Reliable Controls from every other product manufacturer on the market. At Certus we highly value our relationship with Reliable Controls as a business partner, technology influencer, and market leader. Together, simply stated, we deliver excellence in building automation."

"There isn't just one time [Reliable Controls] has come through for me; they make my life better every single day. Just knowing I have a team of technical experts—the people who actually built the products—available to help me with any question I have... That makes all the difference. I sleep at night because I feel supported. It's more than just business; it's about having inner peace."

"Both Steve and I had many years of experience in the temperature controls field before we decided to start our new company. We had worked with several other temperature control system manufacturers in the past, so when we picked our new product line, we had specific qualities we desired. First, we researched several temperature controls manufacturers and narrowed the field to a few. We then checked each product line for leading-edge technology, longevity, and value. The controllers needed to be reliable, be easy to set up and program, and have great technical support. Finally, we needed a company that has the same philosophy as ours. Treat each customer how you would like to be treated and provide a service that each customer finds valuable. Suffice it to say, I know we made the right decision. Quality Control Services has been a Reliable Controls dealer since 2002 and has continued to grow at a steady pace. Reliable Controls does not just sell products; it is our partner for success. From outstanding technical support to the help we receive from regional sales personnel, we could not be more satisfied. This does not happen by chance. Reliable Controls prides itself on making sure its dealers are equipped to be successful. The dealer training, online classes, and ongoing webcasts ensure our technicians remain trained. Reliable Controls has evolved its product line over time to become one of the leading manufacturers in the industry. Don’t just settle on a product line of temperature controls for your company. Select a partner that will lead to success."

"[Reliable Controls] technology allows us to do more things; it's very hands on. Reliable Controls empowers us so that we, in turn, can empower our people, our clients. If there's anything we can't do, we trust—without hesitation—that we can ask for help, even for basic solutions. The freedom to ask anything, without feeling like we're being judged, is part of the respect we experience with Reliable Controls, and it's between the lines of everything they promote."

"We continue to align with Reliable Controls because of the support we get. In most other circumstances the support isn't there, but Reliable Controls is always just a phone call away—whether it be in Canada, in Singapore, or Jason himself. We have a great relationship with Reliable Controls, from the sales team to the technical team. They're always looking for the best outcome for us."

"I just wanted to take a second and thank you for all of the work you have helped us with. The quality of your work is extremely high, and it makes us proud of the graphics we are putting out, and proud to represent Reliable Controls. Our customers have noticed the increase in the quality of our graphic interfaces, and its thanks to you guys. You all should be proud of the graphics you are producing, its all excellent work.

Keep up the good work!
Have a great day!"

"It's been an year working with Reliable Controls products and I must admit that the MACH-System is the most user friendly system in the world of automation.
Kudos to Reliable Controls."

"We are proud to be a dealer for Reliable Controls, an industry leader in providing top-notch energy and environmental controls. Our internal team and our customers appreciate the quality products, with a 5-year warranty that rarely has to be used, and a variety of software packages that can be used to meet any application. Each department interaction we have, from technical support, application engineering, sales, marketing, ordering, etc, proves to us time and again that Reliable Controls is a trusted and valued partner in our business."

"I have to say that the Reliable Controls online training has been great!! I’ve worked for two other building automation system products over the past seventeen years and wish I would have had this form of well thought out online training available to me."

"Service is Environmental Automation’s core business, and Reliable Controls has been instrumental in helping us affirm, sustain, and maintain affinity with our customers. The sales, design, and technical and engineering support teams are ethical, aligned, and collaborative, which gives us unwavering confidence in the reliability of the product and the team behind it. Reliable Controls is truly reliable every step of the way!"

"System Mart Limited has been a Reliable Controls Authorized Dealer in Hong Kong since 2009. We are very pleased to have Reliable Controls as our strategic partner to provide the most cutting-edge building management system technologies to building owners. RC-WebView®, RC-Studio®, and the powerful MACH-ProView™ are our key weapons to tackle and permeate building management system markets."